Education hub
Learn before you calculate
Review plain-language foundations, then open the related VMC workspace and the current official source. These summaries are educational and do not establish eligibility, service connection, an effective date, or entitlement.
Official VA resources
VA contacts and support phone numbers
Find a VA service, tap to call on a phone, or open the original government guidance to check hours and eligibility. These numbers belong to VA, not Veteran Mission Control.
For immediate danger or a medical emergency, call 911. For crisis support, call 988 and press 1, or text 838255.
Official-source review: October 19, 2026. Phone hours and service arrangements can change. TTY: 711 where supported.
Search by service, such as crisis, education, housing, benefits, or by phone number. Search stays on this device.
10 of 10 official VA contacts
Veterans Crisis Line
24/7 crisis and emotional support for Veterans and those concerned about them.
Call 988, press 1; or text 838255. For immediate life-threatening emergencies, call 911.
24/7
Verify on the official VA website ↗MyVA411 — VA main information
Find help with VA services when you're not sure which office to contact.
VA documents option 9 for concerns and service recovery.
24/7
Verify on the official VA website ↗VA benefits and disability claims
Questions about compensation, pension and other VA benefits.
Government benefits hotline, not VMC product support.
See VA for current business hours
Verify on the official VA website ↗VA healthcare benefits and enrollment
Enrollment and VA health benefits questions.
Not an emergency medical service.
Monday–Friday, 8 a.m.–8 p.m. Eastern
Verify on the official VA website ↗Homeless Veterans support
Housing instability, homelessness and referrals to local resources.
Housing assistance eligibility and availability vary.
24/7
Verify on the official VA website ↗CHAMPVA customer service
Health-benefit questions for eligible CHAMPVA family members.
CHAMPVA is not automatically available to every dependent of a rated Veteran.
Monday–Friday, 8:05 a.m.–7:30 p.m. Eastern
Verify on the official VA website ↗GI Bill education hotline
VA education benefits and GI Bill payment assistance.
Known as 888-GIBILL-1.
Monday–Friday, 8 a.m.–7 p.m. Eastern
Verify on the official VA website ↗VA home loan guaranty service
VA-backed loan benefits and guaranty questions.
This number belongs to VA, not a private mortgage lender.
Monday–Friday, 8 a.m.–6 p.m. Eastern
Verify on the official VA website ↗Non-VA emergency care notification
Report emergency treatment at a non-VA emergency department.
Seek emergency treatment first. VA generally requires notification within 72 hours. Notification does not guarantee VA payment.
Notify VA promptly; generally within 72 hours after emergency care begins
Verify on the official VA website ↗Vet Center call center
Veteran readjustment and support conversations.
For urgent safety concerns, use 988 or 911 instead.
24/7
Verify on the official VA website ↗VA telephone services and eligibility rules may change. VMC is independent software, not VA. If you need emergency medical care, seek treatment immediately. Non-VA emergency-care reporting generally must reach VA within 72 hours, but notification does not guarantee VA payment.
How VA combined-rating math works
VA combines individual evaluations against the remaining whole-person efficiency rather than adding percentages directly. VA combines the evaluations in sequence and rounds the final combined value to the nearest degree divisible by 10.
- Enter each individual service-connected evaluation separately.
- Review the ordered combination steps instead of relying on simple addition.
- Use the official VA combined-ratings table to verify the whole-person calculation and final rounding.
- Treat VMC results as an independent estimate and compare them with the official decision record.
5-, 10-, and 20-year rating protections
VA regulations provide different protections as an evaluation or service-connected status remains in effect over time. These are not special rules that apply only because a Veteran is rated 100%; each protection safeguards a different part of the award.
- 5 years — 38 CFR § 3.344: an evaluation that has continued at the same level for 5 years or more is considered stabilized for reduction purposes. VA must review the full record and generally must establish sustained improvement rather than rely on an isolated examination.
- 10 years — 38 CFR § 3.957: service connection that has been in effect for 10 years generally cannot be severed except for fraud or when the record shows the person did not have the required service or character of discharge. This protects service-connected status, not necessarily the percentage assigned.
- 20 years — 38 CFR § 3.951: an evaluation continuously rated at or above a level for 20 years generally cannot be reduced below that level except on a showing that the rating was based on fraud.
- Schedular total ratings — 38 CFR § 3.343(a): a total rating based on the severity of the condition, rather than individual unemployability, generally cannot be reduced absent clear error without an examination showing material improvement. VA must consider whether improvement occurred under the ordinary conditions of life.
- TDIU — 38 CFR § 3.343(c): a 100% compensation rating based on individual unemployability uses a different reduction standard. Actual employability must be established by clear and convincing evidence, and substantially gainful work alone generally cannot support reduction unless it is maintained for 12 consecutive months.
- The 5-, 10-, and 20-year clocks protect different things. Do not treat them as a single blanket guarantee that a rating can never be reviewed or changed.
Secondary explainers are provided for plain-language context only. The linked federal regulations and VA sources control when they differ.
Dependents and compensation rates
VA may pay an added dependent amount when a Veteran has a combined disability rating of at least 30% and an eligible spouse, child, or dependent parent.
- Ratings from 10% through 20% use Veteran-alone rates.
- Dependent categories and added amounts vary by rating and family configuration.
- Current rates can change after annual cost-of-living adjustments, so verify the effective rate year.
Understanding the bilateral factor
Under 38 CFR § 4.26, qualifying compensable disabilities affecting both arms, both legs, or paired skeletal muscles are combined first and receive a 10% arithmetic adjustment before the remaining combination steps.
- The factor is not a separate 10-percentage-point disability rating.
- Each side must generally have a compensable evaluation for the paired-extremity rule to apply.
- The current regulation includes a Veteran-favorable exception when excluding a disability produces a higher combined evaluation.
Special Monthly Compensation overview
Special Monthly Compensation is a higher or additional compensation rate associated with specific qualifying disabilities, combinations, or needs. A letter designation must be reviewed rather than inferred from a percentage alone.
- SMC-K is an additive payment variation subject to combination limits and exclusions.
- Higher SMC levels use specific statutory and regulatory criteria that are not established by calculator inputs alone.
- Always compare a modeled designation with the official VA award and current rate table.
Backpay and effective-date fundamentals
An effective date identifies when entitlement begins, while VA payment rules determine the first payable month. Different claim types and review outcomes can use different effective-date rules.
- Do not assume the diagnosis date, filing date, decision date, and payable date are the same.
- Historical estimates require the correct benefit events, rate years, and whole payable months.
- Document the official source for each accepted effective date before relying on a retroactive estimate.
Payment verification and award review
Payment verification compares accepted local records with a modeled entitlement timeline. It is a reconciliation aid, not a replacement for the official VA payment history or award letter.
- Separate recurring monthly payments from retroactive awards and adjustments.
- Attribute an award only when the source supports the affected period and issue.
- Keep unresolved differences visible rather than forcing them into a match.
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