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Training series

CLM_01: The VA Claim Process

The complete Start to Decision lesson and related short explanations of the VA claim process. Shorts are arranged for browsing without assigning unpublished episode numbers.

8 lessons found

About this training series →

0:47

Quick Training

Before You File a VA Disability Claim #Shorts

Before filing a VA disability claim, understand four basics: the type of claim, the conditions you’re claiming, the evidence that may support them, and whether you want help from a VA-accredited representative. Preparation can make the process easier to follow.

  • Claims
  • Evidence
0:47

Quick Training

The 8 Steps of a VA Disability Claim #Shorts

VA currently shows 8 steps for a disability claim, from Claim Received through Claim Decided. Knowing the sequence can make status updates easier to understand without trying to predict the outcome.

  • Claims
  • Evidence
0:52

Quick Training

What Happens During Evidence Gathering? #Shorts

Evidence Gathering is where VA works to make sure it has the information needed to decide the claim. That may include VA records, private records, service records, statements, or a claim exam. VA says this is usually the longest step, and a claim can return here if more evidence is needed.

  • Claims
  • Evidence
0:40

Quick Training

Do You Need a C&P Exam? #Shorts

Not every VA disability claim requires a claim exam. During Evidence Gathering, VA may request an exam when it needs more information to decide the claim. The key is to respond to VA requests and follow the actual instructions for your claim.

  • Claims
  • Evidence
0:47

Quick Training

What Happens After Evidence Review? #Shorts

After Evidence Review, a VA disability claim moves through Rating, Preparing Decision Letter, Final Review, and Claim Decided. The status tells you where the claim is. The decision letter tells you what VA actually decided.

  • Claims
  • Evidence
0:42

Quick Training

Your VA Claim Moved Backward. Is That Bad? #Shorts

Your VA disability claim moved backward in the process? That does not automatically mean something went wrong. VA says a claim can return to Evidence Gathering when more information is needed. Status changes are not outcome predictions.

  • Claims
  • Evidence
0:35

Quick Training

Claim Decided? Read the Decision Letter #Shorts

When your VA disability claim reaches Claim Decided, do not guess the result from the status screen. Read the actual decision letter. That document explains what VA decided and, when benefits are awarded, can include the rating, payment amount, and start date.

  • Claims
  • Evidence